I had no real concerns, I was slightly worried it would be costly and I may have got tied in knots with legal jargon.
The whole process was simple and I was not baffled by any legal jargon. Was also very impressed by the fees and transparency of any additional fees.
Your three best points are:
1. Dealt with me in a professional yet friendly manner and was reasonably priced.
2. Very good, honest and professional service.
3. How straightforward you made the whole process. Felt confident and relieved that my Will was finally sorted.